We in fact had incredible communication with you while delivering you your watch, but we fumbled the delivery of your gift after the fact, in which I agree 100% that was incorrect. We stand on all of our transactions and all of our pieces that we provide to customers all over the world - I only ask that you will speak factually about the situation and not alter the story in order to make us look worse by stating things such as "we told you we had it in stock" and that we "received your money and stopped communicating with you" because both are not factual and incorrect and something we have never done. We regret this mistake and have since rectified it as you should have received your winder today in fact! It's our deepest apologies to not respond to you regarding sending out your complimentary winder, a token of our apologies which should have been delivered. It is a mistake we have made and we are holding ourselves accountable for and hope to not encounter a similar issue ever again in the future. I have complete sympathy for the OP and I would NEVER purchase from you or Ethan.Īs mentioned in the above post, we do apologize for the lack of communication regarding delivery of your winder.
Sorry Sean but you just dug your own grave defending yourself on this. Thank goodness we have a forum to make sellers accountable for how they treat customers. The only communication that has occurred back from you is when I made this post. If you don't consider 6 attempts to communicate from November - February with Timpiece directly unprofessional then I cannot help you understand that it is not appropriate and that is why people should be concerned about purchasing from TPT. Post on Rolex forums on Feb 16th - FINALLY a response Phone Call to Ethan on Jan 6th - no responseĭirect text to Ethan for Sean to call me on Feb 7th - no response
Use trusted sellers that will communicate with you.ĭirect text on Nov 22 to Ethan - no responseĭirect text on Dec 8th to Ethan - no responseĭirect text on Jan 4th to Ethan- no response Stay away from Ethan and Sean and Timepiece Trading. If this is how they operate with something this pitty I would hate to see what would happen if something went wrong with the actual watch. It is not about the watch winder, it is about having the courtesy to communicate with a buyer when they try to reach out to you after a sale. "Ghosting" a customer for any reason after a watch purchase should be acceptable to anyone. We in fact had excellent communication with you throughout the entirety of your delivery process but neglected to properly deliver your complimentary gift that was offered due to the shipping delay. I understand you are upset regarding the situation as you should be, but to say that we are untrustworthy or took your money and stopped contacting you is 100% incorrect. We never once stopped communication with you throughout the delivery of your timepiece. I didn't have your phone number or contact before then, you were speaking with Ethan in which at some point he did stop communication with you, not on purpose but still a mistake in which he feels horrible about and we sincerely apologize for as you should have received your winder much earlier then actual delivery. You never contacted me (Sean) directly or spoke to me directly before.
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We INCORRECTLY and Unfairly did not follow up with you regarding your winder delivery, which is 100% a mistake which was corrected by our behalf as of in which I've provided you tracking + delivery information for your free winder. In which at some point we neglected to complete your winder delivery. We encountered issues when ordering the winder which caused delay of delivery of the free winder. You inquired about a $600 winder rather then the $400 winder and we obliged. The order took longer then anticipated due to fedex shipping delay from overseas (also stated), we offered to compensate for the delay with a free winder up to $400. You ordered this watch and we specifically stated in text we are sourcing the watch for you and it will take 7-10 days to arrive.
Just to shed some light on your topic ~ We do apologize for the inconvience here and would love to speak in the future in order to repair our relationship with you, however.there are a few FACTS that must be posted on this topic as to correct some of the incorrect statements above.
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